Being cool in crisis seems essential for our being able to think clearly. But what if keeping cool makes you too cold to care? In other words, must we sacrifice empathy to stay calm? That’s the dilemma facing those who are preparing top teams to handle the next Katrina-like catastrophe we might face. Which gets me to Paul Ekman, a world expert on emotions and our ability to read and respond to them in others. Paul and I had a long conversation recently, in which he described three very different ways to sense another person’s feelings.